30 days return/exchange service

NekoNail provides a 30-day return/exchange service, you can return/exchange products purchased on www.nekonail.net for the following reasons within 30 days from the date of receipt.

Reasons for return/exchange requests include:

1. The color, pattern and material of the product do not match the description on the website
2. logistic issue
3. purchase error
4. Product defects or quality problems

Description of nail non-defect range

Since 90% of the products are handmade, the following conditions are not within the scope of defects:

• Color difference: The product will have a slight color difference due to the color rendering of the display, and the actual color of the product shall prevail.
• Metal scratches: Due to the overlap and friction during the transportation process, small scratches, small bumps, and slight paint peeling on the inside of the product are normal phenomena and are not within the scope of defects.
• Bending ear needles: Most of the materials are silver-plated, and the ear needles are soft and thin, so a little bending is normal.
• Size error: There may be errors in size due to different measurements, 0.5-1 cm is normal.

 

Returned/exchanged products must be in good condition and meet the following requirements:

1. The product is intact
2. All accessories of the product are intact
3. Product is unused
4. Product packaging intact
5. Commodity status does not affect secondary sales

Return/Exchange Process

Please ensure order meets policy. Email return/exchange request within 30 days of receiving product, specifying item and reason. We will confirm upon receipt. Use intact packaging to return product. Upon inspection and confirmation, we will notify you of result and follow-up arrangements. Return shipping cost depends on reason and product condition. We reserve the right to charge shipping for ineligible returns.

*If the consumer wants to return or change the color number/product/product type due to a purchase error (non-defective product/wrong delivery), he/she needs to bear the shipping fee. Please be sure to confirm the product you want to replace with the customer service contact person first, and then send it back to us in complete packaging. After we receive the product and confirm it, we will send the product you want to replace by "pay on delivery"  (Reminder: Once the exchange is completed, the return cannot be processed.)

Customer Service Email: NekoNail.us@gmail.com
Customer Service Phone: +86 18889477380

Please return the product to be returned/replaced to the following address:
868 Huangpu Avenue West, Unit 2603, Kaiyuege, Guangzhou, China

 Tel: +86 18889477380